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Salesforce Training Course Administrator and App Builder Certification

You may pass the Salesforce Administrator Exam (ADM 201) and the Salesforce App Builder Exam (DEV 401) with the aid of CertHippo Salesforce Administrator & App Builder Certification Course. Your learning and mastery of concepts like AppExchange, Service Cloud, Lightning App Builder, and Salesforce Reports & Dashboard is ensured by the course's architecture.


Why This Course

Salesforce has a 19.8% market share in the CRM industry, which is more than its four main rivals combined.

Salesforce is used by companies such as American Express, Vodafone, Toyota, Philips, Barclays, IDFC, L&T, PUMA, Spotify, and others around the world.

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According to Indeed.com, the typical annual compensation for a salesforce executive is $110,000, with a $5,000 cash incentive per year.

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Instructor-led live online classes

Salesforce Training Course: Administrator and App Builder Certification

Instructor-led live online Training (Weekday/ Weekend)

$862  $603

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Why Enroll In Salesforce Administrator and App Builder Course?

The global salesforce services market is expected to exceed US$ 13 billion in 2022 and to grow at a CAGR of 14.4% to reach US$ 33.5 billion by 2029. With the increased demand for Salesforce around the world, the demand for Salesforce professionals is also rising. According to IDC, there has been a significant increase in the number of positions that require Salesforce expertise, and the Salesforce ecosystem is expected to generate 3.3 million new employment and more than $850 billion in sales globally by 2022. Obtaining a Salesforce Certification is the greatest approach to acquire a decent job with a good wage in this field.

Salesforce Administrator and App Builder Training Features

Live Interactive Learning

  World-Class Instructors

  Expert-Led Mentoring Sessions

  Instant doubt clearing

Lifetime Access

  Course Access Never Expires

  Free Access to Future Updates

  Unlimited Access to Course Content

24x7 Support

  One-On-One Learning Assistance

  Help Desk Support

  Resolve Doubts in Real-time

Hands-On Project Based Learning

  Industry-Relevant Projects

  Course Demo Dataset & Files

  Quizzes & Assignments

Industry Recognized Certification

  CertHippo Training Certificate

  Graded Performance Certificate

  Certificate of Completion

About your AWS Course

AWS Solutions Architect Course Skills Covered

Managing Security

Designing Data Storage Solutions

Monitoring Cloud Solutions

Designing Resilient AWS Solutions

AWS Cloud Cost Optimization

Designing Identity Solutions

Salesforce Administrator and App Builder Course Curriculum

Goal: 

Get to know about Cloud computing concepts, SAAS, PAAS, IAAS – Service model, Public, Private, Community and Hybrid Cloud models. 


Objectives: Upon completing this module, you should be able to:

  • Understand Cloud Computing concepts
  • What is Cloud Computing?
  • SAAS, PAAS, IAAS – Service Model
  • Public, Private, Community and Hybrid Cloud – Deployment models
  • CRM and PAAS market
  • What is SFDC / Salesforce1?
  • What are the benefits of Force.com platform
  • How can i develop apps with Force.com 
  • Multi-tenant (single-tenant?) architecture
  • Metadata driven architecture

Topics:

  • Service and Deployment models in the Cloud
  • Market situation
  • Cloud Ownership
  • Introduction to SF1 and Force.com Platform
  • Declarative & Programmatic Options in Force.com
  • Meta-data Driven Architecture
  • Multi-tenant
  • Business and IT benefits 
  • Use of SF1
Goal: Learn to build a custom app on Force.com platform, different licenses in SFDC.

Objectives: At the end of this module, you should be able to:

  • How to build a custom app on Force.com platform
  • Understand Company profile and License types
  • Understand User licenses available in the Developer Org
  • Understand Page Layout, Search Layouts
  • Understand Object Limits
  • Understand the App we are going to build during this course
Topics:

  • Sign-up for a Free Environment / Org
  • Adding company logo
  • Benefits of System overview
  • Salesforce Key Building Blocks
  • Editions and Different Environments Available 
  • MVC Pattern
  • Student App
  • Student App Master Basic Data Model
  • Student Master and Marks/Grades
  • Student Master Basic Security Model
  • Student Master Reports
  • Student Master Application Scope

Goal: This module presents to you the understanding of Standard and Custom Objects, Standard and Custom Fields and Datatypes, various Relationships, Lookup Filters, schema builder and explain the implications of deleting fields.


Objectives: At the end of this module, you should be able to:


  • Difference between standard and custom objects 
  • Standard and custom fields and Datatypes
  • Different type of relationships (master detail, lookup, junction object)
  • Schema builder 
  • The constraints related to different types of relationships and when to use them 
  • Search layout


Topics:


  • Create Custom Objects and understand various properties in the Object definition section
  • Customize standard objects
  • Field and Data Types 
  • Custom Field Prosperities 
  • Field Dependencies 
  • Types of Relationship Fields 
  • Search Layouts  
Goal: Understand different levels - Org-level, Object level, Record level, Org-level - Profile and Permission sets Login hours, network level and Object Level - Profile and Permission sets

Objectives: At the end of this module, you should able to:

  • Security – Analogy 
  • System (org) level security 
  • User administration and troubleshooting by user and admin
  • Object level security
  • Record level and Field-Level security
  • Understand the difference between object and record level security
  • Various features available to implement object and record level

Topics:

  • Security Model Mind Map
  • System Level or Org Level Security
  • User Administration and Troubleshooting
  • Permission Sets
  • Profile and Permissions Sets
  • Password Policy
  • IP Address security
  • Login hours
  • Session settings
  • Activations
  • Page layout assignment
  • Tab setting
  • Field level security
Hands on / Demo:

  • Permission Set Profile Security
  • Permission Set
  • Profile
  • Security
Goal: Learn organization wide defaults, Role and Role Hierarchy, Criteria based sharing, Manual Sharing and Apex sharing reasons. 

Objectives: At the end of this Module, you should be able to:

  • The difference between object and record level security
  • Record level and Field-Level security
  • Organization wide defaults (OWD) 
  • Role and Role Hierarchy 
  • Criteria based, Manual Sharing, Apex sharing reasons
  • Various features available to implement object and record level security mind map

Topics:

  • Security Model Mind Map
  • Record Level and Object Level
  • Organization wide defaults 
  • Organization wide defaults – Student App 
  • Role and Role Hierarchy
  • Criteria Based Sharing
  • Different ways to gain Record Level Access
  • Public Group
  • Queue
  • Public group Vs Queue
Goal: Learn to work on custom and standard objects; Enforcing Data quality, Integrity and Validation rules.

Objectives: At the end of this module, you should be able to:

  • Explain how to create, delete, and customize record types for custom and standard objects  
  • Given a scenario, determine the appropriate record types and business processes for custom and standard objects  
  • Describe when to use and how to create formula fields  
  • Enforcing Data quality and Integrity
  • Validation rules
  • Cross object and Roll-up summary 

Topics:

  • Business Logic Mind Map
  • Different Options to Implement Business Logic
  • Functions
  • Formula 
  • Validation Rules
  • Rollup Summary Fields 
  • Record Types and Page Layouts
Goal: This module will help you in learning Capabilities and use cases for the approval process and Introduction to Lightning Process builder. 

Objectives: At the end of this module, you should be able to:

  • When workflow rules are evaluated 
  • The capabilities of workflow rules and actions 
  • Given a scenario, identify the appropriate workflow solution 
  • The capabilities and use cases for the approval process 
  • Introduction to Lightning Process Builder 
Topics:

  • Business Process Automation
  • Business Requirements – Workflow Rules
  • Workflow - Actions (Time When Action Takes Place)
  • Workflow – Actions
  • Workflow – Considerations
  • Approvals – Introduction
  • Approvals - How to Create A Process
  • Approvals - Actions
  • Approvals - How and What Can Approvers Do

Goal: This module will explain the different sales processes in any organization, Sales Productivity Features, Lead management, products and price books, campaign management. 


Objectives: At the end of this module, you should be able to:


  • Understand the different sales processes in any organization
  • Explain Sales Productivity Features
  • Define Lead management


Topics:


  • Sales Cloud
  • Sales Process
  • Sales Productivity Features
  • Lead Management
  • Lead auto response
  • Lead assignment
  • Web to lead
  • Accounts and Contacts Management
  • Opportunities
  • Campaign Management
  • Price Book, Products, Price Book Entries

Goal: Learn capabilities of case management, given a scenario, identify how to automate case management. Capabilities of solution management, the basic capabilities of Communities and the capabilities of Sales Force Knowledge. 


Objectives: At the end of this module, you should be able to:


  • Describe the capabilities of case management 
  • Identify how to automate case management
  • Describe the capabilities of solution management 
  • Describe the basic capabilities of Communities 
  • Describe the capabilities of the Community application, such as Ideas and Answers 
  • Describe the capabilities of Salesforce Knowledge

Topics:

  • Service Cloud
  • Case Management
  • Typical Service and Support Process
  • Automation - Web2Case and Auto-Response
  • Automation - Email2Case
  • Automation - Assignment Rules
  • Automation - Escalation Rules
  • Email Templates in Case Management
  • Channels
  • Case Resolution – Solutions
  • Case Resolution Using Knowledge
  • Communities Basics
  • Communities Setup and Administration
  • Communities – Ideas and Answers

Hands on / Demo:


  • Capture cases from website and email
  • Customize case process, Solutions, Communities and Salesforce Knowledge

Goal: This module introduces you to the concept of identifying tools and use cases for managing data. Capabilities and implications of the data validation tools and the different ways to back up data 

Objectives: By the end of this module, you should learn about:

 Learn importing, updating, transferring, and mass deleting data

 Identify tools and use cases for managing data

 Define capabilities and implications of the data validation tools and different ways to back up data

Topics:

 Data Handling and Processing Overview

 Exporting data and Regular Backup

 External ID and Unique Fields 

 Import

 Install Apex Data loader

 Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,

 Transfer record ownership

Hands On/Demo:

 Data Handling and Processing Overview

 Exporting data and Regular Backup

 Importance of record IDs

 Install Apex Data loader

 Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,

 Transfer record ownership

Goal: Create or customize a report, know the impact of the sharing model on reports, and options available when creating and modifying dashboards

Objectives: At the end of this module, you should be able to:

 Create a report in tabular form

 Customize a report

 Create and modify a dashboard 

Topics:

 Execute a report with and without modifications

 Create a tabular report, summary and matrix report

 Report and Security

 Report Builder and Standard Reports Available

 Add a chart and few other features like highlighting

 Create a custom report type and store in a folder

 User filters in reports 

 Create a dashboard

 Bucket field

 Tabular Report significance 

 Summary report significance

 Matrix report significance

 Joined report significance

 Dynamic dashboard 

Hands On/Demo:

 Execute a report with and without modifications

 Create a tabular report, summary and matrix report

 Add a chart and few other features like highlighting

 Create a custom report type and store in a folder

 User filters in reports 

 Create a dashboard

Goal: Learn about the capabilities of Salesforce1 and Salesforce and the installation and synchronization options of Salesforce for Outlook

Objectives: At the end of this module, you should be able to:

 Create customizable components

 Define Security and Settings

 Explain Admin activities

Topics:

 Customizable parts of the SF1 app 

 Security and customizable settings

 Navigation menu

 Compact layouts and Mobile cards 

 Basic admin activities on Salesforce A 

 Outlook and SF synch up

Hands On/Demo:

 Customizable parts of the SF1 app 

 Security and customizable settings

 Navigation menu

 Compact layouts and Mobile cards 

 Basic admin activities on Salesforce A 

 Outlook and SF synch up

Goal: In this module, you should learn use cases for AppExchange applications, and describe the capabilities of Salesforce Content, and activity management

Objectives: At the end of this module, you should be able to:

 Explain Activity management, Folder Management and AppExchange

 Create and track tasks

 Define templates

Topics:

 Activity management - Tasks, Events and Open activities

 Creating and tracking tasks and events

 Folders and Document templates 

 AppExchange

Hands On/Demo:

 Activity management - Tasks, Events and Open activities

 Creating and tracking tasks and events

 Folders and Document templates 

 AppExchange

Goal: Know about the Global action and publisher layouts and the features of Chatter in this Module

Objectives: At the end of this module, you should be able to:

 Explain chatter groups

 Describe files, follow, record

 Explain custom canvas

 Explain publisher layout

Topics:

 Chatter groups, feeds, people

 Files, Follow records, people 

 Groups Topics and Files

 Global action types-Create

 Log a call, Custom VF page

 Custom canvas, Publisher layout

 Global an Object specific actions

Hands On/Demo:

 Chatter groups, feeds, people

 Files, Follow records, people 

 Groups Topics and Files

 Global action types-Create

 Log a call, Custom VF page

 Custom canvas, Publisher layout

 Global an Object specific actions

Goal: Learn about the Salesforce mobile apps

Objectives: At the end of this module, you should be able to:
• Benefits of Salesforce1
• Importance of SalesforceA

Topics:
• Salesforce1
• SalesforceA
• Salesforce1 Vs SalesforceA

Hands On/Demo:
• Salesforce1
• SalesforceA

Goal: In this module, you will learn deployment process in Salesforce environment.

Objectives: Upon completing this module, you should be able to:

 Know steps in deployment 

 Learn types of change sets

 Understand deployment settings

Topics:

 Outbound Change Sets

 Inbound Change Sets

 Deployment Settings

Hands on / Demo:

 Implement deployment steps

Goal: Get an overview of application cycle of a Salesforce project.

Objectives: Upon completing this module, you should be able to:

 Know milestones in Application lifecycle

 Working on sandbox

 Know benefits of unmanaged packages

Topics:

 Milestones 

 Sandboxes 

 Change Sets

 Packages

Hands on/ Demo:

 Create change sets and packages

Goal: Get an overview on Salesforce lightning.

Objectives: Upon completing this module, you should be able to:

* Know benefits of lightning components 

* Learn difference between classic and lightning experience

Topics:

 Lightning Components

 Lightning Component Capabilities

 Lightning Components vs. Visualforce

Hands on/ Demo:

 Work on lightning experience

Goal: Learn how to work on buttons and links.

Objectives: Upon completing this module, you should be able to:

* Learn adding custom buttons

* Working on custom links

* Know benefits of Actions

Topics:

 Creating Custom Buttons

 Creating Custom Links

 Creating Records with Actions

 Global Action

 Object Specific Action

Hands on/Demo:

 Create Salesforce button and links

Goal: Learn information about AppExchange

Objectives: Upon completing this module, you should be able to:

* Know benefits of AppExchange 

* Downloading apps

* Finding apps as per need

Topics:

 AppExchange Overview

 Finding and Selecting an App

 Installing an App

 Finding a Developer

 Finding a Consultant

Hands on / Demo:

 Work in AppExchange

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Certification

  • Once you are successfully through the project (Reviewed by a Certhippo expert), you will be awarded with Certhippo’s  "Salesforce Expert Certificate".
  • CertHippo certification has industry recognition and we are the preferred training partner for many MNCs e.g.Cisco, Ford, Mphasis, Nokia, Wipro, Accenture, IBM, Philips, Citi, Ford, Mindtree, BNYMellon etc. Please be assured.

Salesforce Administrator and App Builder Online Training FAQs

"You will never lose any lecture. You can choose either of the two options:

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch."

CertHippo is committed to provide you an awesome learning experience through world-class content and best-in-class instructors. We will create an ecosystem through this training, that will enable you to convert opportunities into job offers by presenting your skills at the time of an interview. We can assist you in resume building and also share important interview questions once you are done with the training. However, please understand that we are not into job placements.

We have limited number of participants in a live session to maintain the Quality Standards. So, unfortunately participation in a live class without enrolment is not possible. However, you can go through the sample class recording and it would give you a clear insight about how are the classes conducted, quality of instructors and the level of interaction in the class.

All the instructors at CertHippo are practitioners from the Industry with minimum 10-12 yrs of relevant IT experience. They are subject matter experts and are trained by Certhippo for providing an awesome learning experience.

Salesforce Administrator and App Builder Course Description

About the course

Certhippo's Salesforce Certification Online Training will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 & App Builder Certification)

Note: We do provide Self Paced content related to: 

1. Introduction to Apex Programming

2. Introduction to VisualForce

3. VisualForce & Apex

Course objectives

After completing this course, students will be able to:

  • Differentiate the building blocks of Salesforce
  • Understand the Data model
  • Understand the Security model
  • Define Business process automation options
  • Master Sales Cloud and Service Cloud modules
  • Explain Reports and Dashboard
  • Describe Salesforce1, Salesforce, Chatter and Social features
  • Explain various integration options like SOAP, REST APIs

Who should go for this Salesforce Admin Certification Training?

This Salesforce training certification at CertHippo is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for Salesforce training

  • Siebel and other CRM products professionals

    Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform

    Functional consultants who are looking to switch to salesforce

    Freshers who are looking to get a jump start to their careers in Cloud computing

    Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform

What are the prerequisites for this Salesforce Certification Course?

Salesforce Admin Certification training at CertHippo does not require any specific pre-requisites. But any working knowledge as an administrator or a developer or a functional consultant will be handy.

What are the system requirements for our Salesforce Certification Training?

Participants are expected to have a PC with minimum 2GB RAM and a latest browser and internet connection. Windows or Mac is recommended Basic Adobe reader and Office tools or Google Docs will be handy.

How will I execute the practical's during this Salesforce Admin course?

For executing the practical's, participants will be enabled to create a life-time free SFDC development environment on the Cloud. There are few simple tools that need to be installed for specific topics which comprise around 10% of the total salesforce administrator course and will be provided in that module.

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Projects

Participants are expected to have a PC with minimum 2GB RAM and a latest browser and internet connection. Windows or Mac is recommended Basic Adobe reader and Office tools or Google Docs will be handy.

For executing the practical's, participants will be enabled to create a life-time free SFDC development environment on the Cloud. There are few simple tools that need to installed for specific topics which comprise around 10% of the total course and will be provided in that module.

Objective:  Create an app for Event Management that takes care of – Event Registrations, Confirmations, Cancellations, Speaker associations and other event related activities 

Users of the System: 

Event Management Team 

Event Manager 

Attendees and Public 

Speakers 

Requirements: 

A public facing page where announcements related to different events are displayed 

Event should have information like – topic/ name, location, start date & time, end date & time, speaker, type of event (webinar/ workshop/ seminar/ conference), event subject (IT/ Management/ HR/ Operations/ Motivational/ Well-being/ Other), and image 

Attendees can self-register with their name, email and mobile number; they can express interest in specific area for events 

Attendees are informed by email on upcoming events for their area of interest 

Event management team will confirm attendees’ registration after they receive payment 

Screen to capture information about payment received from attendees 

Display speaker profile on public facing page (speakers should be shown with events) 

Event management team should be able to create, edit/ update, cancel events 

Any cancellation of event will require Event Manager’s approval 

Event management team should be able to add speakers (include their contact details and skills) 

Event management team should be able to map speaker/s for an event 

Event Manager should be able to see following reports: 

Cancelled Events with Speaker information 

Events Completed with Speaker information 

All empaneled speakers 

Events sent for cancellation approval 

Attendees registering on site 

Events with confirmed attendees 

Event Manager should have access to a dashboard covering key reports 

Confirmed attendees and Speaker/s should be notified about – any (date/ time/ location related) changes to their events 

Optional requirements: 

All confirmed attendees should get an email with feedback link after the event 

Attendees should be able to rate the event and the speaker on the scale of 1 to 5 (5 being highest) 

Show event wise and speaker wise feedback scores to Event manager

Selenium Certification

  • Once you are successfully through the project (Reviewed by a Certhippo expert), you will be awarded with Certhippo’s  "Salesforce Expert Certificate".
  • CertHippo certification has industry recognition and we are the preferred training partner for many MNCs e.g.Cisco, Ford, Mphasis, Nokia, Wipro, Accenture, IBM, Philips, Citi, Ford, Mindtree, BNYMellon etc. Please be assured.

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