The modules of the ITIL® 4 Foundation Course are as follows:

• Module 1: Introduction to IT Service Management

• Module 2: Key Aspects of Service Management

• Module 3: The Four Dimensions of Service Management

• Module 4: Describe the ITIL® Service Value System

• Module 5: Service Value Chain

Module 6: ITIL® Practices

You will be able to: after finishing this ITIL® 4 Foundation Certification Training:

• Give a fundamental grasp of the ITIL® 4 framework.

• Learn the ideas, essential principles, and process models needed to pass the ITIL® 4 Foundation Test.

• Learn how the ITIL® guiding principles may assist an organization in adopting and adapting service management.

• Learn how to use ITIL® tools and strategies to improve customer experience and ITSM efficiency.

• Explain the four service management dimensions.

• Learn the ITIL® service value system's purpose and components.

• Recognize the ITIL® Service Value Chain

Learning Objectives - In this lesson, you will learn to define a service as well as comprehend and describe the concept of service management as a practise. After completing this session, you must complete an exercise to reinforce your understanding.

Topics include: Why ITIL® is the Best Practise, Processes, Functions, the Definition of IT Service Management, what is service and how it adds value to customers, various types of customers and service providers, and various stakeholders.

Learning Objectives - In this lesson, 'the end in mind' is visualized and provides guidance to later lifecycle stages in carrying out the guidelines and processes in delivering IT services. After completing this session, you must complete an exercise to reinforce your understanding.

Topic- Governance, Risks, Budget, Strategic Assets, Utility & Warranty, and Value Characteristics are some of the key concepts discussed, in addition to the purpose, objectives, and scope of the following processes: Service Portfolio Management; Financial Management; and Business Relationship Management.

Learning Objectives - In this session, you will go over specifics and plans for delivering the service as specified by the strategy. During this phase, a key document known as the Service Design Package (SDP) is created, which is then passed on to Service Transition for execution. After completing this session, you must complete an exercise to reinforce your understanding.

Topic- This phase covers topics such as the Four Ps of Service Design, the Service Design Package, and the Five Aspects of Service Design. The associated procedures encompass planning for availability, capacity, continuity, security, managing suppliers and agreements, and designing to measure IT services.

Learning Objectives - In this module, you will be instructed on how to manage changes in a controlled manner; how to build, test, and deploy the change into production, how to control IT assets, and how to effectively use data, information, and knowledge for decision making. After completing this session, you must complete an exercise to reinforce your understanding.

Topic- Change Management, Service Asset Configuration Management, Release & Deployment, and Service Knowledge Management Processes will cover topics such as different types of changes, CAB meetings, remediation planning, Configuration Management System, CMDB, and DML.