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ACP 115 Jira Service Management Administration

Why This Course

Expertise in Service Management: This course equips you with in-depth knowledge and practical skills to become an expert in Jira Service Management administration. You'll learn how to configure and customize service projects, manage requests efficiently, and set up SLAs, ensuring that your organization can provide top-notch customer support.

Career Advancement: Achieving certification in Jira Service Management Administration enhances your professional credentials. It makes you a valuable asset to organizations seeking individuals who can optimize service delivery and streamline customer support processes. This can lead to career advancement opportunities and increased earning potential.

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Efficient Service Delivery: By mastering the intricacies of Jira Service Management, you'll be able to implement best practices, automate workflows, and improve incident management. This results in more efficient service delivery, faster issue resolution, and enhanced customer satisfaction, which are vital for organizations striving to deliver exceptional customer service.

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Why Enroll In ACP 115 Course?

Enrolling in the ACP-115: Jira Service Management Administration course is a strategic decision for professionals and organizations. This course offers hands-on training in administering Jira Service Management, empowering you to optimize customer support processes, streamline service projects, and efficiently manage requests. By enrolling, you gain the expertise needed to provide exceptional service, enhance your career prospects, and contribute to your organization's success in delivering top-notch customer support.

ACP 115 Training Features

Live Interactive Learning

  World-Class Instructors

  Expert-Led Mentoring Sessions

  Instant doubt clearing

Lifetime Access

  Course Access Never Expires

  Free Access to Future Updates

  Unlimited Access to Course Content

24x7 Support

  One-On-One Learning Assistance

  Help Desk Support

  Resolve Doubts in Real-time

Hands-On Project Based Learning

  Industry-Relevant Projects

  Course Demo Dataset & Files

  Quizzes & Assignments

Industry Recognized Certification

  CertHippo Training Certificate

  Graded Performance Certificate

  Certificate of Completion

Cloud

  Preconfigured Lab Environment

  Infrastructure with Tools and Software

  Single Sign-On

About your AWS Course

AWS Solutions Architect Course Skills Covered

Managing Security

Designing Data Storage Solutions

Monitoring Cloud Solutions

Designing Resilient AWS Solutions

AWS Cloud Cost Optimization

Designing Identity Solutions

ACP 115 Course Curriculum

  • Overview of Jira Service Management and its role in customer support.
  • Key concepts, terminology, and features.
  • Understanding service projects and request types.
  • Setting up and configuring service projects.
  • Defining request types and categorizations.
  • Customizing request forms and workflows for specific service needs.
  • Managing customer portals and access.
  • Efficient request management practices.
  • Creating, editing, and managing requests.
  • Handling request queues and assignment.
  • Automation and workflow automation rules for request management.
  • Introduction to SLAs and their importance.
  • Setting up SLAs to meet service performance goals.
  • Monitoring and tracking SLA compliance.
  • Handling SLA breaches and escalations.
  • Incident management principles and strategies.
  • Configuring incident workflows and issue types.
  • Managing incidents and problem-solving.
  • Reporting and analytics for incident tracking.
  • Best practices for optimizing Jira Service Management.
  • Integrations with other Atlassian products and third-party tools.
  • Customization of automation rules and advanced workflows.
  • Security considerations and access control.
  • Guidance and practice exams to prepare for the ACP-115 certification exam.
  • Exam format and strategies for success.
  • Review of key course concepts and hands-on exercises.
  • Practical exercises and simulations of real-world service management scenarios.
  • Troubleshooting common issues and applying course concepts in practical situations.
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Certification

  • In-Depth Knowledge: Certification signifies that you have acquired in-depth knowledge of Jira Service Management administration, including project setup, request management, SLA configuration, and incident handling.
  • Practical Skills: The certification demonstrates your practical skills in configuring, customizing, and optimizing service projects to meet your organization's specific service delivery needs.
  • Best Practices: You gain expertise in implementing best practices for efficient service management, which can lead to improved customer support processes and higher customer satisfaction.
  • Professional Recognition: Being certified in Jira Service Management Administration enhances your professional recognition and credibility within the IT and customer support industries.
  • Career Opportunities: Many organizations value certified administrators to lead and support their Jira Service Management implementations. Certification can open doors to higher-paying roles and career advancement opportunities.
  • Global Acceptance: The certification is globally recognized, allowing you to pursue opportunities worldwide.
  • Efficiency and Productivity: Certified administrators can configure workflows, automate processes, and set up SLAs effectively, leading to increased efficiency in handling requests and incidents.
  • Improved Service Delivery: Your organization can provide faster response times, meet SLAs, and enhance overall service quality, resulting in improved customer satisfaction.
  • Compliance and Security: Certified administrators are well-versed in best practices for data security and access control, ensuring that your organization's service management complies with regulatory standards.
  • Market Competitiveness: Organizations that employ certified administrators are often seen as more competitive in delivering quality customer support, attracting more clients or customers.
  • Adaptability: Certified administrators can adapt Jira Service Management to evolving business needs, making the organization more agile in responding to changing customer requirements.
  • Continuous Learning: Maintaining your certification requires ongoing professional development, ensuring that you stay current with the latest updates and trends in service management.
  • Networking Opportunities: Certification can provide access to a community of certified professionals, facilitating networking and knowledge sharing.
  • Maximized ROI: Organizations can maximize their investment in Jira Service Management by having certified administrators who can configure and optimize the platform for maximum efficiency and ROI.
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ACP 115 Online Training FAQs

The ACP-115 certification is designed to validate your expertise in administering and optimizing Jira Service Management, a popular service management platform by Atlassian. It demonstrates your ability to configure service projects, manage requests, set up SLAs, and efficiently handle incidents.

The certification is suitable for IT professionals, service desk managers, system administrators, and anyone responsible for configuring and managing Jira Service Management in an organization.

While there are no strict prerequisites, it's recommended that candidates have practical experience with Jira Service Management administration and have completed relevant training or coursework to prepare for the certification exam.

The course typically covers a range of topics, including project setup, request management, SLA configuration, incident handling, best practices, and real-world scenarios. The specific curriculum may vary depending on the training provider.

Preparation may include enrolling in a certified training course, self-study, practice exams, and hands-on experience with Jira Service Management. Reviewing the official exam guide and documentation is also recommended.

You can usually take the certification exam through an authorized testing center or online, depending on the options provided by the certification provider.

The format typically includes multiple-choice questions and scenario-based questions that assess your knowledge and practical skills in Jira Service Management administration.

Certification validity periods can vary by certification provider. It's advisable to check with the certifying organization for specific details on certification expiration and renewal requirements.

Earning this certification enhances your expertise, career prospects, and credibility. It can lead to career advancement, improved service delivery, and better organizational efficiency.

Some certifications require recertification to ensure that professionals stay current with the latest updates and industry trends. It's important to check recertification requirements with the certifying organization.


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ACP 115 Course Description

Course Objectives:

  • Understand the core concepts and features of Jira Service Management.
  • Learn to configure and customize service projects to meet specific organizational needs.
  • Gain expertise in request management, including creating, managing, and tracking requests.
  • Set up and manage Service Level Agreements (SLAs) for service performance tracking.
  • Master incident management best practices and incident resolution workflows.
  • Explore advanced topics like automation, integration, and security considerations.
  • Prepare for the ACP-115 certification exam by reviewing key course concepts and hands-on exercises.

The course content typically includes the following modules and topics:

  • Introduction to Jira Service Management
  • Service Project Configuration
  • Request Management
  • Service Level Agreements (SLAs)
  • Incident Management
  • Best Practices and Advanced Topics
  • Certification Preparation and Practice Exams
  • Real-World Scenarios and Practical Exercises

Delivery Method:

The course may be delivered in various formats, including in-person instructor-led training, virtual classroom sessions, or self-paced online modules, depending on the training provider's offerings.

Duration:

The duration of the course can vary based on the training provider and delivery format. It's advisable to check with the provider for specific course duration details.


Certification Exam:

Many versions of this course include preparation for the ACP-115 certification exam, which is designed to assess your understanding of Jira Service Management administration concepts and your ability to apply them effectively.


Benefits:

Upon completing the course and passing the certification exam, you'll be equipped with the skills and certification to excel in Jira Service Management administration roles. You'll also gain valuable insights into best practices for optimizing service management processes within your organization.


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Selenium Certification

  • In-Depth Knowledge: Certification signifies that you have acquired in-depth knowledge of Jira Service Management administration, including project setup, request management, SLA configuration, and incident handling.
  • Practical Skills: The certification demonstrates your practical skills in configuring, customizing, and optimizing service projects to meet your organization's specific service delivery needs.
  • Best Practices: You gain expertise in implementing best practices for efficient service management, which can lead to improved customer support processes and higher customer satisfaction.
  • Professional Recognition: Being certified in Jira Service Management Administration enhances your professional recognition and credibility within the IT and customer support industries.
  • Career Opportunities: Many organizations value certified administrators to lead and support their Jira Service Management implementations. Certification can open doors to higher-paying roles and career advancement opportunities.
  • Global Acceptance: The certification is globally recognized, allowing you to pursue opportunities worldwide.
  • Efficiency and Productivity: Certified administrators can configure workflows, automate processes, and set up SLAs effectively, leading to increased efficiency in handling requests and incidents.
  • Improved Service Delivery: Your organization can provide faster response times, meet SLAs, and enhance overall service quality, resulting in improved customer satisfaction.
  • Compliance and Security: Certified administrators are well-versed in best practices for data security and access control, ensuring that your organization's service management complies with regulatory standards.
  • Market Competitiveness: Organizations that employ certified administrators are often seen as more competitive in delivering quality customer support, attracting more clients or customers.
  • Adaptability: Certified administrators can adapt Jira Service Management to evolving business needs, making the organization more agile in responding to changing customer requirements.
  • Continuous Learning: Maintaining your certification requires ongoing professional development, ensuring that you stay current with the latest updates and trends in service management.
  • Networking Opportunities: Certification can provide access to a community of certified professionals, facilitating networking and knowledge sharing.
  • Maximized ROI: Organizations can maximize their investment in Jira Service Management by having certified administrators who can configure and optimize the platform for maximum efficiency and ROI.

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