The course is designed for professionals who want to learn Process improvement techniques and wish to apply it on Operational metrics & performance data
e.g. : ASA,AHT, MTFR, MTTR, MTTC, MTIA, FDR, CSAT, TSAT etc.,
Best Suited for
1. Delivery leaders,
2. Business Analyst/ Data analyst,
3. Project Managers
4. Process Improvement Experts
5. Change management teams
6. Program Managers