This course will provide you with a good understanding of the Service Transition principles, its processes and other aspects of this crucial lifecycle stage.

The ITIL Service Transition Certificate has become the IT industry's de-facto intermediate professional qualification in the field of IT Service Management.

The Service Transition certification would suit candidates in the following IT professions or areas:

• Configuration Manage
• Change Manager.

This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.

The module covers:

The purpose and objective of service transition
The scope of service transition
Service transition’s value to the business

The candidate must able to understand and describe the context of service transition in relation to the other 4 stages of the service lifecycle:

Service Strategy
Service Design
Service Operation
Continual Service Improvement

The learning objectives for this module cover the knowledge, interpretation and analysis of:

Service transition principles, techniques and relationships
Application to ensure new, modified or retired services meet the expectations of the business
Service transition policies, principles and best practices
How service transition performance can be optimized
Typical metrics
Inputs and outputs by lifecycle stage

The candidate must be able to understand, describe and apply the concept of:

Service and role of utilities, warranties, capabilities and resources
Key policies and best practice principles

The module covers the managerial and supervisory aspects of service transition processes. It excludes the day-to-day operation of each process.

More detailed process operation guidance is covered in the service capability courses.

Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

The module will cover:

Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Change evaluation
Knowledge management

This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.

Topics include:

Managing communications
Commitment
Organizational change
Stakeholder change

Candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the subject areas of:

Managing communications and commitment
Managing organizational and stakeholder change
Stakeholder management
Managing communications and commitment through service transition
Service transition’s role in organizational change
Service transition’s approach to stakeholder management

This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.

Topics include:

This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.

This module enables understanding of the following:

Technology requirements for service transition that support service transition as a whole and that support service transition’s integration into the whole lifecycle.
Knowledge management tools
Collaboration and configuration management systems

This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.

The candidate must be able to understand and describe:

Key activities in the introduction of service transition
An integrated approach to service transition processes
Implementing service transition in a virtual or cloud environment

The learning objective for this module is to understand the challenges, risks and critical success factors relating to service transition.

Challenges facing service transition
Critical success factors
Risks
External factors that affect the approach to service transition

This unit summarizes the material covered in the previous units and prepares candidates for the examination.

It is likely that most course providers will wish to offer and review at least one opportunity for a mock examination.