Why this course ?
ITIL Service Transition (ST) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Transition publication.
This course is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.