ITIL Intermediate Service Strategy (SS) certification training will furnish you with the expertise to implement the principles and processes in IT service management and ensure you pass the ITIL SS certification exam in your first attempt. The course is both a free-standing qualification and a key module in the ITIL Intermediate Lifecycle Stream for IT service management. This training will test and validate your knowledge of IT service management strategies and best practices as documented in the ITIL Service Strategy publication.

The Service Strategy certification would suit those working in the following areas:

IT management

IT Finance management

Supplier Relationship management.

• The purpose, goals and objectives of service strategy
• The scope of service strategy
• The value to the business
• The context of service strategy in relation to all other lifecycle stages

• The ability to decide on a service strategy
• How to utilize the four P’s of service strategy
• How to define services, create value and leverage the combined use of utility and warranty
• How to use service economics and sourcing strategies when meeting business outcomes

• The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
• The purpose, scope and objectives of each service strategy process and how they link to value for the business

The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks

The ability to create an organizational design using the relevant organizational development and departmental methods.

Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).